Returns and Refund Policy

No returns are allowed. However, if the product received is damaged/defective/Wrong, then please report the issue to our customer support team within 48 hrs of delivery along with an image of the item delivered. Our team will contact you for additional details of the product delivered if required.

You may choose one of the following:

1. Get the product re-delivered or

2. Opt for a refund in the form of a gift certificate (refunded within 24 hours) or

3. Refund in the original mode of payment (amount shall reflect in your account within 7-10 working days as per standard banking timelines)

We do not offer refund in the following cases:

If Flowers, Plants, Cakes, Sweets or any other perishable items are delivered to an incorrect address provided by the sender.

If the recipient is not present at the delivery address provided by the sender or refuses to accept the delivery.

If product quality concerns are caused by improper handling of the product.

Note:

-Complaints need to be made within 48 hours from the time of delivery, after which we will not be able to register any complaints.

-Complaints against non-delivery need to be made within 15 days from the date of delivery, after which we will not be able to register any complaints.

-For quality purpose, we might have to get a reverse pick up done for that product, before we can get a redelivery done.

-We do not accept any request for product exchanges.

-In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment for the part undelivered.

Online refund will be processed by Giivv.com on confirmation through email or phone call to the customer. Once the refund is processed by Giivv.com, it takes 10 to 15 business days to reflect in your account as per standard banking timelines

Warranty

Products can only be returned if they are under warranty period subject to warranty terms, available under product information on the Website. Warranty, against manufacturing defects for the products exists for all orders placed through the Website.

Warranty can be availed only against manufacturing defects and it cannot be claimed for defects due to mishandling of the products or normal wear and tear.

License

These Terms and Condition provide you with a personal, revocable, non-exclusive, non-transferable license to use this Website conditioned on your continued compliance with these Terms and Conditions. You may use this site solely for your personal, non-commercial use, and you may download a single copy of the materials from this site only for personal, non-commercial home use, as long as you agree not to remove any copyright, trademark, or other proprietary notices from the materials downloaded.

Except as expressly provided herein, you may not modify, copy, distribute, broadcast, transmit, reproduce, publish, license, transfer, sell, mirror, frame, deep link, or otherwise use any information or material obtained from or through this site without the prior written permission of the material's owner. As a condition of your use of this site, you warrant to Giivv.com that you will not use this site for any purpose that is unlawful, unauthorized, or inconsistent with these Terms and Conditions, and you agree that the license to use Giivv.com website will terminate immediately upon your violation of this warranty. Giivv.com reserves the right to terminate your access to this site and its content at any time, with or without notice, at our discretion.

Disclaimers, Limitations and Exclusions of Liability

Giivv.com strives to provide you with access of the services for 24 (twenty four) hours on every 7 (seven) days of a week. The Website may not be available to you from time to time, for reasons including but not limited to unavoidable circumstances or for maintenance purpose. Giivv.com makes no representations about the suitability, completeness, timeliness, reliability, legality in your jurisdiction, or accuracy of the information, materials, products, and services described or contained in this Website for any purpose. To the fullest extent permissible by applicable law, Giivv.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non- infringement, system integration, data accuracy, and quiet enjoyment. Giivv.com does not warrant that the Website, its servers, or e-mail sent from the Website are free of viruses or other harmful components.

Giivv.com and its affiliates will not be liable for damages of any kind arising from the use of the Website, including, but not limited to direct, indirect, incidental, punitive or consequential damages or special damages, whether or not such damages were foreseeable. In no event will aggregate liability of Giivv.com to you for any and all claims arising in connection with your use of the Website, the service, or the products listed on the Website, shall exceed INR 500/- (Indian Rupees Five Hundred)

You agree and acknowledge that this limitation of liability is an essential term of these Terms and Conditions and Giivv.com would not provide the service or products listed on the Website to you without this limitation.

This limitation of liability section shall prevail over any conflicting or inconsistent provision contained in any of the documents comprising this Terms and Conditions. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses and other items of a destructive nature.

Giivv.com and its affiliates will not be liable for any damages of any kind arising in relation to the following:

the use or consumption of products procured / manufactured by third parties; or

the products delivered to you by any third party. Giivv.com assumes no responsibility for examining or evaluating the third party products and services. Giivv.com does not warrant the offerings of, any third party products. Giivv.com does not endorse, in any way, any third party products or services or website’s content thereof. Any claim in respect of the same shall be made directly with the third party.

If Giivv.com is unable to deliver your order, then complete refund will be made. However, Giivv.com shall not be liable for any other charges, loss of profits, emotional stress or any other liability etc. caused due to such non-delivery.

Fraudulent Transactions

If Giivv.com finds any customer involved in any fraudulent transaction on the Website, it may recover the cost of products, collection charges and lawyer’s fees from the concerned customer using the Website fraudulently. Such recovery shall not prejudice the rights of Giivv.com to initiate legal proceeding against such customer for his/her unlawful activities

Valentine’s Day, Special Occasions and Raksha Bandhan Disclaimer

Due to a huge rush in orders during Valentine’s Day, Special Occasions and Raksha Bandhan, the delivery status confirmation by email and SMS may arrive a little later. Giivv.com strives hard to ensure the orders are delivered on time and in case of any delay, due to huge rush in orders, Giivv.com shall intimate the same to you and attempt to deliver the order as soon as possible.

Giivv.com’s customer care team is on its toes to ensure that you have a great experience with Giivv.com. However, during the Valentine week, Raksha Bandhan or in any other special Occasions, there may be slight delay in getting response from the customer care team. In such situation, you are requested to be patient. In case you have dropped us an email, be assured that it is being reviewed and will be answered back as soon as possible.

While we make best efforts to ensure we deliver your orders in a timely manner, due to huge rush during the Valentine week, Raksha Bandhan, or any other special Occasion

 we do not offer any fixed time guarantee. Orders are processed on first come first serve basis, delivery areas and other local conditions. For products that are shipped using the services of our courier partners during peak season, Giivv.com does not guarantee an exact date/time of delivery of such orders.

PRIVACY

Your registration data and other information collected through the use of this Website is subject to the Privacy Policy. You acknowledge that through your use of this Website, you consent to the collection and use (as set forth in the Privacy Policy) of this information, including the transfer, as necessary and permitted under the applicable laws. For more information, see our full privacy policy at Privacy Policy.

TERMINATION OF REGISTRATION

These Terms and Conditions will remain in full force and effect while you are a user of this Website. Your registration on this Website may be terminated at any time at the sole option and discretion of Giivv.com or if you are found to be in breach of these Terms and Conditions or if, in the reasonable opinion of Giivv.com, you are guilty of conduct which is detrimental to the reputation of Giivv.com.

GENERAL

In the event that any provision contained in these Terms and Condition is held by a court of competent jurisdiction to be contrary to any law, the remaining provisions of these Terms of Condition will remain in full force and effect. No joint venture, partnership, employment, or agency relationship exists between you and Giivv.com as a result of these Terms and Condition or your use of the Website.

Waiver: The waiver by Giivv.com of one breach or default under these Terms of Use shall not constitute the waiver of any subsequent or other breach or default. Further, failure or neglect by either party to exercise or enforce any right conferred shall not be deemed to be a waiver of any such right nor operate so as to bar that exercise or enforcement thereof or of any other or same right on any later occasion.

Entire Agreement: These Terms and Condition, together with Terms of Use, return/refund policy, privacy policy, substitution policy, and other rules and policies posted on the Website, which are hereby incorporated as if set forth fully in these Terms and condition, constitute the entire agreement between you and Giivv.com with respect to your use of material available on the Website, and supersedes all prior or contemporaneous communications and proposals between you and Giivv.com with respect to this Website. Any right not expressly granted in these Terms of Use are reserved.

No Assignment: These Terms and Conditions shall be personal to every user and you shall not assign, transfer, sublet, lease or delegate all or any of your rights and obligations, without Giivv.com’s prior written consent. Giivv.com reserves the right to assign or transfer all or any of its rights and obligations under these Terms and Conditions to any of its affiliates or any other third party, without notice to you.

Up-dations/Modifications: You agree to be bound by these Terms and Condition, which may be updated or modified from time to time without any notice to you. Any changes or modifications become part of these Terms and Condition and shall apply immediately. By continuing to use this Website after such modifications or changes to the Terms and Conditions, you shall be deemed to give your acceptance of such modifications or changes. You may, at the sole discretion of the Company, be required to re-accept a substantially revised Terms and Condition to continue access to or use of the services provided through the Website. To have a great experience with us we will advise you to check these Terms and Condition, every time, you decided to make any transaction on the Website.

Governing Law and Dispute Resolution: The Terms and Condition shall be governed by and construed in accordance with the laws of India. Any and all disputes arising from the Terms and Condition will be subject to arbitration to be conducted by an independent sole arbitrator. Either party can approach to the Court having the competent jurisdiction for the appointment of the arbitrator. The arbitration shall be conducted in accordance with the provisions of the Arbitration and Conciliation Act, 1996 (as amended). The seat and venue of arbitration shall be at New Delhi and the arbitration proceedings shall be conducted in English language. Subject to arbitration, the jurisdictional courts of New Delhi shall be entitled to grant interim relief/injunction.

Losses: Giivv.com will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable by either you or us when you commenced using the Website.

Any rights not expressly granted herein are reserved